Refund Policy
How refund and replacement requests are reviewed for research-use materials, including damaged shipments, incorrect items, and unopened products.
At a glance
Order review
Please inspect your order when it arrives and contact us promptly if the shipment is damaged, incomplete, or different from the order confirmation.
Because our catalog is supplied for lawful laboratory research and analytical purposes only, returns may require review before an authorization can be issued.
Eligibility
Refund or replacement eligibility depends on the condition of the item, shipment records, and whether the product can be verified as unopened and properly handled.
Products that have been opened, used, altered, improperly stored, or transferred to another party may not be eligible for return.
How to request help
Contact support with your order number, email address, product name, and a description of the issue. Photos of packaging or product labels may be required for damaged or incorrect shipments.
Approved refunds are returned to the original payment method when possible. Processing times may vary by payment provider.