Shipping Policy
What to expect after placing an order, including processing review, carrier delivery timing, address responsibility, and shipment issue handling.
At a glance
Processing
Orders are reviewed before fulfillment. Processing times can vary based on order volume, product availability, payment review, and carrier pickup schedules.
If additional order verification is required, shipment may be delayed until the review is complete.
Delivery
Delivery estimates are provided by carriers and are not guaranteed. Weather, carrier capacity, address issues, or local service disruptions may affect delivery timing.
Customers are responsible for providing a complete and accurate shipping address before an order is submitted.
Shipment issues
If tracking shows an exception, delay, or delivery problem, contact support with your order number and tracking information.
For damaged packages, please keep the packaging and product materials until support has reviewed the claim.